Experiences

CARE INTERNATIONAL



ICT ASSISTANT   DECEMBER 2014 –– JUNE 2015  ( 6 MONTHS CONTRACTS)

-       Maintain a helpdesk support system which adequately records and keeps track of end-user requests.



-       Investigate problems reported and take corrective action in accordance with policies and procedures.



<p class="MsoListBulletCxSpMiddle" style="margin-left:1.0in;mso-add-space:auto; text-indent:-.25in;line-height:normal;mso-list:l1level2lfo2"><span style="font-family:"Verdana","sans-serif";mso-fareast-font-family:Verdana; mso-bidi-font-family:Verdana;color:black">-       <span style="font-family:"Verdana","sans-serif";mso-fareast-font-family:"TimesNewRoman"; mso-bidi-font-family:"TimesNewRoman";color:windowtext;mso-fareast-language: EN-US">Escalate problems to supervisor in case extra support is needed <span style="font-size:8.0pt;mso-bidi-font-size:12.0pt;font-family:"Verdana","sans-serif"">

<p class="MsoListBulletCxSpMiddle" style="margin-left:1.0in;mso-add-space:auto; text-indent:-.25in;line-height:normal;mso-list:l1level2lfo2"><span style="font-family:"Verdana","sans-serif";mso-fareast-font-family:Verdana; mso-bidi-font-family:Verdana;color:black">-       <span style="font-family:"Verdana","sans-serif";mso-fareast-font-family:"TimesNewRoman"; mso-bidi-font-family:"TimesNewRoman";color:windowtext;mso-fareast-language: EN-US">Build end-user capacity while resolving technical problems as a form of preventive measure

<span style="font-size:8.0pt;mso-bidi-font-size:12.0pt; font-family:"Verdana","sans-serif"">

<p class="MsoListBulletCxSpMiddle" style="margin-left:1.0in;mso-add-space:auto; text-indent:-.25in;line-height:normal;mso-list:l1level2lfo2"><span style="font-family:"Verdana","sans-serif";mso-fareast-font-family:Verdana; mso-bidi-font-family:Verdana;color:black">-       <span style="font-family:"Verdana","sans-serif";mso-fareast-font-family:"TimesNewRoman"; mso-bidi-font-family:"TimesNewRoman";color:windowtext;mso-fareast-language: EN-US">Help provide training, technical direction and support to field office ICT support persons <span style="font-size:8.0pt;mso-bidi-font-size:12.0pt; font-family:"Verdana","sans-serif"">

<p class="MsoListBulletCxSpLast" style="margin-left:1.0in;mso-add-space:auto; text-indent:-.25in;line-height:normal;mso-list:l1level2lfo2"><span style="font-family:"Verdana","sans-serif";mso-fareast-font-family:Verdana; mso-bidi-font-family:Verdana;color:black">-       <span style="font-family:"Verdana","sans-serif";mso-fareast-font-family:"TimesNewRoman"; mso-bidi-font-family:"TimesNewRoman";color:windowtext;mso-fareast-language: EN-US">Directly provide end-user support and capacity building to sub office staff through phone or other means possible <span style="font-size:8.0pt; mso-bidi-font-size:12.0pt;font-family:"Verdana","sans-serif""> <p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; margin-left:.5in;line-height:normal"><span style="font-family:"Verdana","sans-serif"; mso-fareast-font-family:"TimesNewRoman";mso-bidi-font-family:"TimesNewRoman"; color:windowtext;mso-fareast-language:EN-US">
 * <span style="mso-bidi-font-size:10.0pt;font-family: "Verdana","sans-serif";mso-fareast-font-family:"TimesNewRoman"; mso-bidi-font-family:"TimesNewRoman";mso-fareast-language:EN-US">Implement hardware and software upgrades in accordance with policies and procedures
 * <span style="mso-bidi-font-size:10.0pt;font-family: "Verdana","sans-serif";mso-fareast-font-family:"TimesNewRoman"; mso-bidi-font-family:"TimesNewRoman";mso-fareast-language:EN-US">Organize the implementation of and support for all communications infrastructure including email, radio, satellite phones, etc. in accordance with policies and procedures
 * <span style="mso-bidi-font-size:10.0pt;font-family: "Verdana","sans-serif";mso-fareast-font-family:"TimesNewRoman"; mso-bidi-font-family:"TimesNewRoman";mso-fareast-language:EN-US">Organize the implementation of and monitor the organization’s computer protection systems including electrical standards: mains, surge protection and UPS
 * <span style="mso-bidi-font-size:10.0pt;font-family: "Verdana","sans-serif";mso-fareast-font-family:"TimesNewRoman"; mso-bidi-font-family:"TimesNewRoman";mso-fareast-language:EN-US">Support with the repairs of computer and communications hardware and peripherals with troubleshooting issues with PC’s, printers, network equipment, etc
 * <span style="mso-bidi-font-size:10.0pt;font-family: "Verdana","sans-serif"">Prepare monthly mobile phone, modem and other communication top up/subscription lists and advances and procure as required <span style="mso-bidi-font-size:10.0pt;font-family:"Verdana","sans-serif"; mso-fareast-font-family:"TimesNewRoman";mso-bidi-font-family:"TimesNewRoman"; mso-fareast-language:EN-US">
 * <span style="mso-bidi-font-size:10.0pt;font-family: "Verdana","sans-serif";mso-fareast-font-family:"TimesNewRoman"; mso-bidi-font-family:"TimesNewRoman";mso-fareast-language:EN-US">Help maintain an up-to-date register of IT equipment – hardware, software, radio and network equipment
 * <span style="mso-bidi-font-size:10.0pt;font-family: "Verdana","sans-serif";mso-fareast-font-family:"TimesNewRoman"; mso-bidi-font-family:"TimesNewRoman";mso-fareast-language:EN-US">Track and control the movement of equipment between sites and temporary off site work
 * <span style="mso-bidi-font-size:10.0pt;font-family: "Verdana","sans-serif";mso-fareast-font-family:"TimesNewRoman"; mso-bidi-font-family:"TimesNewRoman";mso-fareast-language:EN-US">Track and control equipment added to the network by visiting staff and consultants ensuring compliance with procedures for such movements and data exchange
 * <span style="mso-bidi-font-size:10.0pt;font-family: "Verdana","sans-serif";mso-fareast-font-family:"TimesNewRoman"; mso-bidi-font-family:"TimesNewRoman";mso-fareast-language:EN-US">Keep a schedule an log of maintenance completed by contractors
 * <span style="mso-bidi-font-size:10.0pt;font-family: "Verdana","sans-serif";mso-fareast-font-family:"TimesNewRoman"; mso-bidi-font-family:"TimesNewRoman";mso-fareast-language:EN-US">Help ensure software licenses are in place for applications used. Liaise with IT Officer on software and license requirements
 * <span style="mso-bidi-font-size:10.0pt;font-family: "Verdana","sans-serif";mso-fareast-font-family:"TimesNewRoman"; mso-bidi-font-family:"TimesNewRoman";mso-fareast-language:EN-US">Maintain a schedule of hardware and software upgrades (e.g. virus protection) and ensure all PC’s are kept up to date with Operating System patches and anti-virus software
 * <span style="mso-bidi-font-size:10.0pt;font-family: "Verdana","sans-serif";mso-fareast-font-family:"TimesNewRoman"; mso-bidi-font-family:"TimesNewRoman";mso-fareast-language:EN-US">Help implement organization’s standard IT policies and procedures and provide user training and support policies. Monitor compliance and report breaches to direct report

<p class="SubsectionCxSpFirst"><span style="font-family:"Verdana","sans-serif"">SAVANYA GROUP

<p class="SubsectionCxSpMiddle"><span style="font-family:"Verdana","sans-serif"">

<p class="SubsectionCxSpLast"><span style="font-family:"Verdana","sans-serif"">IT OFFICER <span style="font-size:8.0pt;line-height:115%;font-family:"Wingdings2"; mso-ascii-font-family:Verdana;mso-hansi-font-family:Verdana;color:#B9BEC7; mso-themecolor:text2;mso-themetint:102;mso-char-type:symbol;mso-symbol-font-family: "Wingdings2""> <span style="font-family:"Verdana","sans-serif""> 2012 –2014

<p class="MsoListParagraph" style="margin-left:1.0in;mso-add-space:auto; text-indent:-.25in;mso-list:l1level2lfo2"><span style="font-family:"Verdana","sans-serif";mso-fareast-font-family:Verdana; mso-bidi-font-family:Verdana;color:black">-       <span style="font-family:"Verdana","sans-serif";color:black;mso-themecolor:text1">Checks performance related issues and network support problems, <span style="font-size:14.0pt;mso-bidi-font-size:12.0pt;line-height:115%;font-family: "Verdana","sans-serif";mso-bidi-font-family:"TimesNewRoman";color:black; mso-themecolor:text1">

<p class="MsoNormal" style="margin-left:1.0in;mso-add-space:auto"><span style="font-family:"Verdana","sans-serif";color:black;mso-themecolor:text1">responds to complaints queries, provides technical advice, and solves customers and employee technical problems

<p class="MsoListParagraphCxSpFirst" style="margin-left:1.0in;mso-add-space:auto; text-indent:-.25in;mso-list:l1level2lfo2"><span style="font-family:"Verdana","sans-serif";mso-fareast-font-family:Verdana; mso-bidi-font-family:Verdana;color:black">-       <span style="font-family:"Verdana","sans-serif";color:black;mso-themecolor:text1">Connects PCs in a network and sets up peripheral equipment, hardware components and allied devices

<p class="MsoListParagraphCxSpLast" style="margin-left:1.0in;mso-add-space:auto; text-indent:-.25in;mso-list:l1level2lfo2"><span style="font-family:"Verdana","sans-serif";mso-fareast-font-family:Verdana; mso-bidi-font-family:Verdana;color:black">-       <span style="font-family:"Verdana","sans-serif";color:black;mso-themecolor:text1">Installs and configures computer and internet security software and <span style="font-size:12.0pt;line-height:115%;font-family:"Verdana","sans-serif"; mso-bidi-font-family:"TimesNewRoman";color:black;mso-themecolor:text1">

<p class="MsoNormalCxSpFirst"><span style="font-family:"Verdana","sans-serif"; color:black;mso-themecolor:text1">                          troubleshoot help-desk and internet connectivity issues

<p class="MsoNormalCxSpLast"> <p class="MsoListParagraph" style="mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:1.0in;text-indent:-.25in;line-height:normal;mso-list:l1level2lfo2"><span style="font-family:"Verdana","sans-serif";mso-fareast-font-family:Verdana; mso-bidi-font-family:Verdana;color:black;mso-fareast-language:EN-US">-       <span style="font-family:"Verdana","sans-serif"; mso-fareast-font-family:"TimesNewRoman";mso-bidi-font-family:"TimesNewRoman"; color:windowtext;mso-fareast-language:EN-US">Printers Repair and Maintenance

<p class="MsoListParagraph" style="mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:1.0in;text-indent:-.25in;line-height:normal;mso-list:l1level2lfo2"><span style="font-family:"Verdana","sans-serif";mso-fareast-font-family:Verdana; mso-bidi-font-family:Verdana;color:black;mso-fareast-language:EN-US">-       <span style="font-family:"Verdana","sans-serif"; mso-fareast-font-family:"TimesNewRoman";mso-bidi-font-family:"TimesNewRoman"; color:windowtext;mso-fareast-language:EN-US">Photocopyiers repair and Maintenance

<p class="MsoListParagraph" style="mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:1.0in;text-indent:-.25in;line-height:normal;mso-list:l1level2lfo2"><span style="font-family:"Verdana","sans-serif";mso-fareast-font-family:Verdana; mso-bidi-font-family:Verdana;color:black;mso-fareast-language:EN-US">-       <span style="font-family:"Verdana","sans-serif"; mso-fareast-font-family:"TimesNewRoman";mso-bidi-font-family:"TimesNewRoman"; color:windowtext;mso-fareast-language:EN-US">Laminating

<p class="MsoListParagraph" style="mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:1.0in;text-indent:-.25in;line-height:normal;mso-list:l1level2lfo2"><span style="font-family:"Verdana","sans-serif";mso-fareast-font-family:Verdana; mso-bidi-font-family:Verdana;color:black;mso-fareast-language:EN-US">-       <span style="font-family:"Verdana","sans-serif"; mso-fareast-font-family:"TimesNewRoman";mso-bidi-font-family:"TimesNewRoman"; color:windowtext;mso-fareast-language:EN-US">Binding

<p class="MsoListParagraph" style="mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:1.0in;text-indent:-.25in;line-height:normal;mso-list:l1level2lfo2"><span style="font-family:"Verdana","sans-serif";mso-fareast-font-family:Verdana; mso-bidi-font-family:Verdana;color:black;mso-fareast-language:EN-US">-       <span style="font-family:"Verdana","sans-serif"; mso-fareast-font-family:"TimesNewRoman";mso-bidi-font-family:"TimesNewRoman"; color:windowtext;mso-fareast-language:EN-US">Photocopying

<p class="MsoListParagraph" style="mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:1.0in;text-indent:-.25in;line-height:normal;mso-list:l1level2lfo2"><span style="font-family:"Verdana","sans-serif";mso-fareast-font-family:Verdana; mso-bidi-font-family:Verdana;color:black;mso-fareast-language:EN-US">-       <span style="font-family:"Verdana","sans-serif"; mso-fareast-font-family:"TimesNewRoman";mso-bidi-font-family:"TimesNewRoman"; color:windowtext;mso-fareast-language:EN-US">Asset Data Base

<p class="MsoListParagraph" style="mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:1.0in;text-indent:-.25in;line-height:normal;mso-list:l1level2lfo2"><span style="font-family:"Verdana","sans-serif";mso-fareast-font-family:Verdana; mso-bidi-font-family:Verdana;color:black;mso-fareast-language:EN-US">-       <span style="font-family:"Verdana","sans-serif"; mso-fareast-font-family:"TimesNewRoman";mso-bidi-font-family:"TimesNewRoman"; color:windowtext;mso-fareast-language:EN-US">Collective Team Work